Terms of Service

1. Who we are and accepting these terms

RoomQuill is operated by MBPO ECOM LTD, a company registered in England and Wales under company number 17082264, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. "We" means that company; "you" means the person or business that bought a plan.

By buying a plan or using the report builder you accept these terms. If you buy for a business, you confirm you may accept them on its behalf.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms are shown in the checkout and apply to the payment. The charge appears on your statement as PADDLE.NET* ROOMQUILL.

2. What RoomQuill is

RoomQuill is software that runs in your web browser. It helps you write a property condition report: a list of rooms and elements, a condition rating and a cleanliness rating for each, your notes, and your photos. It checks the report for missing ratings and details, prints it or saves it as a PDF through your browser, exports it as a CSV, and saves and opens report files. On the 28-day and Annual plans it also compares two reports you made and prints your business name and logo on the report.

RoomQuill does not write notes for you, rate anything for you or analyse your photos. Every rating and every word in a report comes from the person using it.

3. What RoomQuill is not

RoomQuill is not legal advice, a survey, a valuation or a home inspection, and it is not a party to any tenancy, deposit arrangement or dispute. It does not decide what is fair wear and tear or who pays for anything.

You are responsible for knowing and following the tenancy rules that apply to your property, including rules on notice and entry.

4. No account and how access works

There is no registration and no password. Paying opens the report builder in the browser used at checkout, and a cookie in that browser records the access for as long as the plan runs. Anyone who can use that browser can use the plan, so keeping it secure is your responsibility. If the cookie is lost, for example because you cleared it or changed browser, write to contact@roomquill.com from the email address on your receipt and we will restore access.

You must be at least 18 to buy a plan, and give an email address you can receive mail at.

5. Plans, billing and renewal

Prices are in US dollars and exclude any applicable tax, which Paddle adds at checkout. Paddle may show the price in your local currency.

• Weekly: $25, billed every 7 days. Up to 5 reports per 7-day period and up to 60 photos per report. Renews automatically every 7 days until you cancel.
• 28-day: $175, billed every 28 days. Unlimited reports and photos, the move-in vs move-out comparison and your business name and logo on reports. Renews automatically every 28 days until you cancel.
• Annual: $1,500, billed every 12 months. Everything in the 28-day plan. Renews automatically every 12 months until you cancel.

The first charge is taken when you subscribe and each renewal is taken automatically on the same payment method until you cancel. The Weekly report allowance resets at the start of each 7-day period and unused reports do not roll over. A report counts the first time it is printed or its CSV is downloaded; printing it again, and saving or opening report files, does not count.

Cancellation, refunds and the 30-day money-back guarantee are set out in the Refund & Cancellation Policy, which forms part of these terms.

6. Price changes and failed payments

If the price of your plan changes we will email you at least 30 days before it applies, and the new price takes effect from your first renewal after that. You can cancel before then.

If a renewal payment fails, Paddle will retry it and email you. Access may stop until the payment succeeds.

7. Your data and your reports

Reports are built in your browser. The text of the report you are working on is kept in your browser's local storage; photos are held in the open tab only. Nothing you type or photograph is sent to us. You own your reports and are responsible for keeping copies of the PDFs and report files you need, because we hold none.

Tenant names and photos of someone's home are personal data. You are responsible for having a lawful reason to record them and for handling the finished report in line with data protection law.

8. Acceptable use

Use RoomQuill only to document properties you are entitled to inspect. Do not use it to record anything unlawfully, to mislead a tenant, landlord, tribunal or court, to copy or resell the software, or to try to get around plan limits.

9. Our intellectual property

The software, design and text of RoomQuill belong to us. Your plan gives you a personal, non-transferable right to use the report builder while the plan runs. Reports you make are yours.

10. Availability and changes to the service

We aim to keep roomquill.com available, but it may sometimes be unavailable for maintenance or reasons beyond our control. Because the builder runs in your browser, a report already open keeps working offline. We may improve features; we will not remove a core feature of your plan during a period you have paid for.

11. Liability

The service is provided with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

Subject to that, we are not liable for the outcome of any tenancy dispute, for decisions you make using a report, for reports or photos lost from your browser, or for indirect or consequential loss. Our total liability to you is limited to the amount you paid in the 12 months before the claim.

12. Ending access

You can cancel at any time. We may withdraw access if these terms are seriously breached, and will refund any unused period unless the breach was fraud or abuse.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you keep the protection of the mandatory laws of your country and may bring proceedings there.

14. Changes to these terms

We may update these terms. If a change matters to you, we will email you before it applies to your next renewal. The date at the top shows the current version.

15. Contact and complaints

Email contact@roomquill.com. We acknowledge complaints within 2 working days and aim to resolve them within 10 working days. Billing questions can also go to Paddle through the link in your receipt. If you are a UK consumer and we cannot resolve a complaint, Citizens Advice can tell you about your options.

MBPO ECOM LTD, a company registered in England and Wales under company number 17082264, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.