Refund & Cancellation Policy
Last updated: 10 November 2026
How to cancel, when you get your money back, and who handles it.
1. Who handles payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used. The charge appears on your statement as PADDLE.NET* ROOMQUILL; if you do not recognise it, it is us, and you can write to contact@roomquill.com.
2. Cancelling a plan
Every plan is a subscription that renews automatically: Weekly every 7 days, 28-day every 28 days and Annual every 12 months. Cancel at any time with the link in your Paddle receipt, or by emailing contact@roomquill.com from the address you paid with. There is no cancellation fee.
When you cancel, no further charges are taken and you keep access until the end of the period already paid for.
3. 30-day money-back guarantee
Ask within 30 days of any charge, whether it is your first payment or a renewal, and that charge is refunded in full. You do not need to give a reason.
Write to contact@roomquill.com from the address on your receipt, or use the link in the receipt to contact Paddle. Refunds are usually processed within 5 working days; your bank may take longer to show them. A refunded charge ends the access it paid for.
4. After 30 days
A charge more than 30 days old is not normally refunded, but tell us if something went wrong, for example a renewal you meant to cancel or a fault that stopped you using the service, and we will look at it fairly. If the service was faulty, your statutory rights apply in any case.
5. Your right to cancel as a consumer
If you are a consumer in the UK or EU you normally have 14 days to cancel a digital service. When you pay, you ask for access to start straight away and acknowledge that this right ends once you start using the service. The 30-day guarantee above is in addition to that and gives you more time.
6. Chargebacks
Please contact us before disputing a charge with your bank: a refund through Paddle is quicker. Your rights to dispute a payment with your bank are not affected.
7. Contact and complaints
Email contact@roomquill.com. We acknowledge every request within 2 working days and aim to resolve it within 10 working days.
RoomQuill is operated by MBPO ECOM LTD, a company registered in England and Wales under company number 17082264, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.