Privacy Policy

1. Who is responsible

The controller of personal data described here is MBPO ECOM LTD, a company registered in England and Wales under company number 17082264, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. Contact: contact@roomquill.com.

2. What stays on your device

The report builder runs in your browser. Property addresses, tenant names, ratings, notes and photos are not sent to us or to anyone else.

• The text of the report you are working on is kept in your browser's local storage so a reload does not lose it.
• On the 28-day and Annual plans, a comparison report you open and your business name and logo are also kept in local storage.
• Photos are held in the open tab only and are gone when you close or reload it.
• Report files, PDFs and CSVs go wherever you save them.

We cannot see, recover or delete any of this; clearing your browser's site data removes it.

3. What we process when you pay

Paddle, our Merchant of Record, processes your payment and collects your name, email address, billing country and payment details under its own privacy policy. Paddle tells us your email address, the plan, and customer and transaction references. We use them to restore access, answer support requests and meet our legal and tax obligations. We never receive your full card details.

The same email address and plan are written into a cookie in your browser to record your access (see the Cookie Policy).

4. Emails you send us

If you write to contact@roomquill.com, we keep the correspondence to deal with your request and for up to 2 years afterwards, in case you write again or a dispute arises.

5. Legal bases

• Performing our contract with you: providing access and support.
• Legal obligation: keeping transaction records for tax and accounting, normally for 6 years.
• Legitimate interests: keeping the website secure and dealing with disputes.

6. Who else is involved

• Paddle.com, our Merchant of Record, for payments, receipts, subscriptions and refunds.
• Cloudflare, which hosts roomquill.com and processes standard request data such as IP addresses to deliver and protect the site.
• Google Fonts, which serves the typefaces on this site and receives your IP address when the page loads them.

We do not use analytics or advertising services, and we do not sell personal data. Some of these providers process data outside the UK; where they do, they rely on recognised safeguards such as adequacy decisions or standard contractual clauses.

7. Your rights

Under UK GDPR you can ask for access to, correction of, or deletion of your personal data, object to or restrict its use, and ask for a copy in a portable form. Write to contact@roomquill.com; we reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

8. Children

RoomQuill is for adults managing rented property and is not directed at anyone under 18.

9. Changes

If we change this policy, the date at the top will change and significant changes will be explained on this page.